Shipping policy

Thank you for choosing Raywud. We ensure reliable and secure delivery of our furniture products across India. Please review the shipping terms below.

1. Order Processing Time

  • Orders are processed within 1–3 business days from the date of confirmation.

  • Products requiring custom manufacturing or finishing may require extra production time (as mentioned on product pages or communicated by our team).

  • Orders are processed Monday to Saturday, excluding Sundays and public holidays.

2. Shipping & Delivery Timeline

Delivery timelines vary by location:

  • Delhi–NCR Region: 1–3 business days

  • Metro Cities: 5–9 business days

  • Tier 1 & Tier 2 Cities: 7–14 business days

  • Remote / Interior Locations: 10–18 business days

Delivery duration may vary due to:

  • Logistics delays

  • Festive/seasonal demand

  • Weather conditions or other unforeseen factors

3. Delivery Method

  • Shipments are done through reliable courier/logistics partners.

  • Most products are shipped in Knock-Down (Flat-Pack) form to ensure safe transit.

  • Assembly instructions are included.

  • For products requiring professional installation, it will be either:

    • Mentioned on the product page, or

    • Informed post-purchase by our support team.

4. Shipping Charges

  • Free Shipping applies to most areas across India.

  • For certain remote, hilly, or restricted access regions, extra shipping costs may apply. Customers will be notified before dispatch if applicable.

5. Delivery Attempts & Customer Availability

  • Delivery will be made to the address provided during checkout.

  • If the customer is unavailable, the courier may attempt redelivery.

  • If the product returns to us due to failed attempts or unreachable contact details, re-delivery charges may apply.

6. Inspection at Delivery

We strongly advise customers to:

  1. Open the package upon delivery.

  2. Check for damage, missing parts, or manufacturing defects.

  3. Take clear photos/videos if any issue is found.

Any transit damage must be reported within 48 hours to contact@raywud.com/9810159911 with supporting images.

7. Incorrect Address or Contact Details

If an order is undeliverable due to an incorrect address or phone number, re-shipping charges may apply and delivery timelines may be affected.

8. International Shipping

We currently do not ship single pieces outside India. For Bulk International orders, you may get in touch with us. 

9. Tracking Your Order

Once your order has been shipped, you will receive:

  • A tracking number

  • Courier partner details
    You may track the shipment via the courier’s tracking portal.

10. Contact for Delivery Support

Email: contact@rayuwd.com
Phone: +91-9810159911
Support Hours: 10 am to 7 pm (Mon to Sat)